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Help Center

How can we help?

Guides and answers for getting the most out of Nimply — from connecting your first channel to scheduling, AI, team workflows, and billing.

Quick start

Go from sign-up to your first scheduled post in four steps.

1

Create your free account

Sign up at app.nimply.io — no credit card required. The Free plan includes 3 connected channels, the content calendar, scheduling, the AI Assistant, and Kanban planning so you can try the full workflow.

2

Create a workspace

A workspace is a container for one brand or client — its connected accounts, posts, media, and team members. Create one workspace per brand you manage, then invite the right people to each.

3

Connect your social channels

Go to Channels and connect your accounts via secure OAuth. You can connect Instagram, Facebook, X (Twitter), LinkedIn, TikTok, YouTube, Pinterest, and Threads, including multiple accounts per platform on paid plans.

4

Create and schedule a post

Write your post once, tailor the copy or media per network, and drop it on the calendar. Nimply auto-publishes at the time you choose — or routes it through an approval step first if your team requires sign-off.

Getting started

What is Nimply?

Nimply is a social media management tool that lets creators, small businesses, and agencies plan, schedule, and publish content to every major social network from one content calendar. It combines scheduling, an unlimited AI writing assistant, AI image generation, Kanban planning with approval workflows, and analytics in a single affordable subscription — instead of paying for several separate apps.

Is there a free plan?

Yes — Nimply has a free forever plan with no credit card required. It includes 3 connected accounts, the content calendar, scheduling, the AI Assistant, and Kanban planning so you can try the core workflow before upgrading.

How do I publish my first post?

After connecting at least one channel, open the calendar or composer, write your post, choose which connected accounts to publish to, and pick a date and time. Save it as a draft, send it for approval, or schedule it directly — Nimply handles publishing automatically at the scheduled time.

Do I need to install anything?

No. Nimply runs entirely in your web browser at app.nimply.io. There is nothing to download or install.

Channels & connections

Which social platforms does Nimply support?

You can connect and schedule to Instagram, Facebook, X (Twitter), LinkedIn, TikTok, YouTube, Pinterest, and Threads. Instagram supports feed posts, Stories, and Reels; YouTube supports videos and Shorts.

How do I connect an account?

Open the Channels area in your workspace and choose the platform you want to add. You'll be redirected to that network's secure login (OAuth) to authorize Nimply. Once approved, the account appears in your workspace and is ready to schedule to.

Can I connect multiple accounts on the same platform?

Yes. Paid plans let you connect multiple accounts per platform, which is what makes Nimply a good fit for managing several brands or clients. The exact number of channels per platform depends on your plan.

Why did a channel disconnect?

Social networks expire access tokens periodically or when you change your password or revoke app access on their side. If a channel shows as disconnected, simply reconnect it from the Channels area to restore publishing.

Scheduling & publishing

Can I schedule posts to multiple platforms at once?

Yes. Write your post once, tailor the copy or media for each network, drop it on the calendar, and Nimply auto-publishes it at the time you choose. You can route posts through an approval step first if your team requires sign-off.

How does auto-publishing work?

When you schedule a post, Nimply queues it and publishes automatically at the scheduled time — you don't need to be online or take any action. Published posts move to the published state so you can track what went live.

What is the content calendar?

The calendar is a visual overview of everything planned, scheduled, and published across your connected channels. You can see your whole content plan at a glance and rearrange posts as needed.

Can I plan content before scheduling it?

Yes. Use the Kanban board to organize campaigns and ideas, move posts through stages (for example draft → approval → scheduled), and assign work to teammates before anything is published.

AI assistant & Studio

Does Nimply use AI to help create content?

Yes. The AI Assistant generates captions, hooks, and hashtags and rewrites copy for each platform's tone — unlimited on every paid plan. The AI Content Studio lets you generate on-brand images without leaving the app.

What are AI credits?

AI usage runs on monthly AI credits. Each plan includes a monthly allowance — 500 on Free, 5,000 on Creator, 20,000 on Growth, and 100,000 on Agency. Paid plans also use premium AI models, and you can top up credits at any time if you need more.

Is the AI Assistant really unlimited?

The AI Assistant for writing captions, hooks, and hashtags is unlimited on every paid plan. AI usage draws from your monthly AI credit allowance, which you can top up whenever you need additional credits.

Team & workspaces

Can my whole team collaborate in Nimply?

Yes. Organize campaigns on Kanban boards, assign work, and route posts through a draft → approval → scheduled workflow so nothing goes live without a sign-off. Workspaces with role-based access keep larger teams and agencies organized.

What are the team roles?

Each member of a workspace has a role: Owner, Admin, Editor, or Viewer. Roles control what each person can do — from full account control (Owner) to read-only access (Viewer) — so you can give clients or contributors exactly the access they need.

Can I manage multiple brands or clients?

Yes. Create a separate workspace for each brand or client, connect their accounts, and invite the right people to each one. Higher plans raise the number of accounts and team members, which makes Nimply a fit for agencies.

How does the approval workflow work?

Posts can move through a draft → approval → scheduled flow. Editors create content, approvers review and sign off, and only approved posts get scheduled and published — so nothing goes live without the right review.

Plans & billing

What plans are available?

Nimply offers Free, Creator ($9.99/mo), Growth ($49.99/mo), and Agency ($99.99/mo). Each step up raises your connected channels, team members, AI credits, scheduled posts, and storage. See the Pricing page for a full comparison.

Can I change my plan at any time?

Yes, you can upgrade or downgrade your plan at any time. Changes are reflected in your next billing cycle.

Do you offer discounts for yearly billing?

Yes. All paid plans offer 2 months free when you choose yearly billing — a 16.7% discount compared to paying monthly.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. There are no setup fees or hidden charges.

Can I cancel my subscription at any time?

Absolutely. You can cancel from your account settings at any time. Your access continues until the end of your current billing period. For refund details, see our Refund Policy.

Account & data

How do I update my account details?

Open your account settings in the app to update your profile, email, and password. Workspace-level settings (members, channels, billing) are managed from within each workspace.

How is my data protected?

Nimply connects to your social accounts through each platform's official, secure authorization (OAuth) and never stores your social passwords. For full details on how we collect, use, and safeguard your information, see our Privacy Policy.

How do I delete my account or data?

You can request deletion of your account and associated data at any time. Visit our Data Deletion page for the steps, or contact support and we'll help.

Still need help?

Can't find what you're looking for? Our team is happy to help — reach out and we'll get back to you.