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Refund Policy

Last updated: Aug 27, 2026

Thank you for choosing Nimply for your social media management needs. We value your satisfaction and want to ensure you have a positive experience with our services. This Refund Policy outlines our guidelines for refunds and cancellations.

Where You Purchased Matters

Nimply can be purchased in three places, and refunds are handled by the platform that billed you:

  • Our website — billed by Nimply (via Stripe). The refund terms on this page apply directly, and refunds are issued by our team.
  • The iOS app (Apple App Store) — billed by Apple. Apple handles all refunds for App Store purchases under its own terms; we are unable to issue refunds for Apple-billed purchases ourselves. Request a refund from Apple at reportaproblem.apple.com, or contact Apple Support.
  • The Android app (Google Play) — billed by Google Play. You can request a refund from Google through your Play order history (Google's own refund windows apply), or contact us at support@nimply.io and we will help with Play-billed purchases where we can.

In all three cases, cancelling a subscription stops future renewals: website subscriptions are cancelled from your account's billing settings; App Store subscriptions from your device's Settings → Apple Account → Subscriptions; Google Play subscriptions from the Play Store app → Payments & subscriptions → Subscriptions. Cancelling never removes access you have already paid for — your plan stays active until the end of the current billing period.

Free Trials

Paid plans may start with a free trial. You will not be charged if you cancel before the trial ends; if you don't cancel, the subscription begins automatically at the end of the trial and the first billing period is charged. Trial length and the first-charge date are shown at the point of purchase. One free trial per customer.

AI Credit Packs

AI credit packs are one-time purchases delivered to your workspace balance immediately. Because they are consumable digital goods, credit packs are not refundable once any of the credits have been used. For unused packs, the platform rules above apply: Apple decides refunds for App Store purchases, Google Play's refund windows apply on Android, and for website purchases contact our support team.

Subscription Plans (Website Purchases)

Nimply offers various subscription plans billed on a monthly or annual basis. For subscriptions purchased on our website, you agree to the following refund terms:

Monthly Subscriptions

For monthly subscription plans:

  • You may cancel your subscription at any time through your account settings or by contacting our support team.
  • Cancellations will take effect at the end of your current billing cycle.
  • We do not provide partial refunds for unused portions of the monthly billing period.
  • Once canceled, you will continue to have access to your subscription until the end of your current billing period.

Annual Subscriptions

For annual subscription plans:

  • We offer a 14-day money-back guarantee from the date of purchase.
  • If you are not satisfied with our services within the first 14 days, you may request a full refund by contacting our support team.
  • After the 14-day period, annual subscriptions are non-refundable for the remainder of the subscription term.
  • You may cancel your annual subscription at any time, but no refund will be provided for the unused portion of your subscription after the 14-day period.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Technical issues that significantly impair the functionality of our services and cannot be resolved by our support team within a reasonable timeframe.
  • Billing errors or duplicate charges.
  • Service unavailability for extended periods (more than 24 consecutive hours) due to our system failures.

How to Request a Refund

For purchases billed by Apple, request the refund from Apple at reportaproblem.apple.com. For Google Play purchases, use your Play order history or contact us. For purchases made on our website, contact our support team at support@nimply.io with the following information:

  • Your account email address
  • Date of purchase
  • Subscription plan
  • Reason for the refund request
  • Any relevant details or documentation supporting your request

Our support team will review your request and respond within 2 business days. If your refund request is approved, the refund will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

Non-Refundable Items

The following are not eligible for refunds:

  • AI credit packs once any credits from the pack have been used.
  • Subscriptions canceled after the 14-day money-back guarantee period (for annual plans).
  • Accounts that have violated our Terms of Service.
  • Subscriptions that have been active for more than one billing cycle.

Promotional Offers and Discounts

Special promotional offers, discounts, or free trials may have different refund terms. Any specific refund terms for these offers will be clearly communicated during the purchase process.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@nimply.io
Address: Business Centre, SPC Free Zone, Sharjah, United Arab Emirates