Ecommerce template
Customer Review Response Templates
Create review response templates for every rating level. This is the exact template that ships in Nimply’s AI Content Studio — the full prompt is below, with every fill-in variable highlighted.
The full prompt
Write [count] customer review response templates for a [business_type] business. Create responses for: 5-star review (effusive gratitude), 4-star review (thank and address the minor concern), 3-star review (acknowledge, empathize, offer resolution), 2-star review (apologize, take responsibility, offer to make it right), 1-star review (genuine apology, specific resolution, take offline). Each response: under 100 words, mention the reviewer by [name] placeholder, reference their specific feedback, include a next step or CTA. Also create 2 responses for: a review mentioning a specific employee, and a review about shipping delays. Tone: [tone]. Brand name: [brand_name].
Copy it anywhere, or open it in Nimply where each highlighted variable becomes a form field and the output lands as a draft in your planner.
How to run it in Nimply
- 1
Open the Content Studio
Every template in this library ships inside the app — find this one under Studio → Templates.
- 2
Fill the variables
The bracketed placeholders become form fields. Your brand voice settings apply automatically.
- 3
Generate and edit
Generation uses transparent AI credits. Rewrite the weakest line — the last 10% is your voice.
- 4
Schedule the draft
The output lands as a draft you can approve and schedule to any connected channel.
Craft notes
Getting the most from ecommerce templates
- Sell the state change, not the object — the product-drop templates ask what the buyer’s day looks like after.
- Scarcity only works when it is true. Restock and last-chance templates state facts, not manufactured urgency.
- UGC outperforms studio shots for trust; the UGC-request templates make asking systematic instead of awkward.
- Put the price in the post when you can — hiding it generates DMs from the curious, not the convinced.
More ecommerce templates
Abandoned Cart SMS Messages
Write concise abandoned cart SMS messages with various approaches.
[count] [brand_name] [product_type] [discount_code] [tone]
Flash Sale Announcement
Create flash sale copy across multiple channels with consistent urgency.
[brand_name] [platform] [sale_details] [tone]
Upsell/Cross-sell Product Copy
Create upsell and cross-sell copy that enhances the original purchase.
[original_product] [brand_name] [tone]
Product Launch Sequence Copy
Create a complete product launch copy sequence across all channels.
[product_name] [brand_name] [price] [differentiator] [launch_offer] [tone]
Shipping and Returns Page Copy
Write a clear shipping and returns page that reduces support tickets.
[brand_name] [tone]
Product Comparison Chart Copy
Create product comparison content that helps customers decide.
[product_count] [category] [product_names] [criteria] [tone]
Browse all ecommerce templates or the full template library. Templates are one part of the AI Content Studio.
Stop writing from a blank page
Run this template with your brand voice, then schedule the result — the full 502-template library ships with every Nimply workspace.